Complaints Overview

We aim to resolve concerns quickly and fairly. Complaints can be raised by parents/carers of pupils or any member of the public regarding our schools or services. The full complaints policy can be found here.

Please note: The policy lists Susan Beasley as Director of Governance and Compliance, but this role is currently held on an interim basis by Aishia Jeffries ([email protected]), and from 2nd March will be undertaken by Chris Forrest.

Stage 1 – Informal Concerns

Raise your concern with the staff member involved. Most issues are resolved through discussion.
Contact: Class teacher, head of year, or relevant school staff
Guide: Resolution within 15 school days

Stage 2a – Formal Complaint (School Level)

If unresolved, submit your complaint in writing to the Headteacher of the relevant school.
Contact: Headteacher (see school contacts below)
Acknowledgement: Within 5 school days | Response: Within 15 school days

Stage 2b – Formal Complaint (Trust Level)

If still dissatisfied, escalate to the Director of Governance and Compliance.
Contact: Aishia Jeffries, [email protected] | Mowbray Education Trust, Pera Business Park, Melton Mowbray, LE13 0PB
Acknowledgement: Within 5 school days | Response: Within 15 school days

Stage 3 – Complaints Committee

Request a hearing if Stage 2b does not resolve your complaint.
Contact: Director of Governance and Compliance, [email protected]
Request: Within 15 school days | Hearing: Usually within 20 school days | Decision: Within 5 school days

Stage 4 – Department for Education (DfE)

If still dissatisfied, refer your complaint to the DfE: Complain about an academy

School Contacts (Stage 2a)

• Ab Kettleby Primary – [email protected] | 01664 822302

• Brownlow Primary – [email protected] | 01664 562315

• Iveshead School – [email protected] | 01664 565901

• John Ferneley College – [email protected] | 01664 565901

• The Grove Primary – [email protected] | 01664 562554

• Sherard Primary – [email protected] | 01664 565124

• Somerby Primary – [email protected] | 01664 454334

• Buckminster Primary – [email protected] | 01476 860315